Shipping policy

Clear Shipping Expectations

We work to move every Peak Origin order quickly and keep you informed. Orders may be prepared and shipped by vetted third-party fulfillment partners from locations that can differ from our Ontario business address.

Processing

Most orders enter processing within 1–4 business days after payment approval, excluding weekends and statutory holidays. Subscription renewals enter processing after each successful recurring payment. High-volume periods, address verification, inventory issues, or fraud screening may extend processing time.

Estimated delivery

Delivery estimates shown on the product page or at checkout are estimates, not guaranteed dates. Unless a different estimate is displayed at checkout, standard delivery commonly takes approximately 5–15 business days within United States, and Canada and 7–25 business days to supported international destinations after dispatch. Remote destinations, customs, severe weather, carrier disruptions, and peak periods can take longer.

Shipping charges and free-shipping offers

Available services and charges are displayed at checkout. Where available for the destination, standard shipping is free on eligible one-time orders containing two or more bags and on eligible subscription orders. Free-shipping promotions apply only where the checkout confirms a $0 standard-shipping rate; expedited service, remote-area surcharges, duties, taxes, and brokerage charges are excluded unless expressly stated.

Tracking and split shipments

When tracking is available, it will be sent to the contact information provided at checkout. An order may arrive in more than one package or from more than one fulfillment location. Separate tracking numbers do not create additional product charges.

Address accuracy and changes

You are responsible for providing a complete and accurate delivery address. Contact us immediately about corrections. We cannot guarantee changes after an order enters processing. Additional costs caused by an incorrect, incomplete, refused, or undeliverable address may be deducted from a refund or charged before reshipment, except where the problem was our error.

Delays, loss, and delivery issues

Contact us if tracking has not updated for 10 business days, if a package is marked delivered but cannot be located after checking the delivery area and carrier, or if the order has not arrived within the stated estimate. We will investigate with the fulfillment partner or carrier and provide the remedy required by applicable law. Please report visible damage under our Return and Refund Policy.

International orders

International customers are responsible for checking local import rules. Unless checkout expressly states otherwise, customs duties, import taxes, brokerage fees, and similar government or carrier charges are the customer’s responsibility. We are not responsible for delays caused by customs, but we will provide available shipment information.

Contact

For shipping assistance, email twbusinesssupport@gmail.com with your order number.

Last updated: September 14, 2026