Refund policy
Our 30-Day Satisfaction Promise
We want you to feel confident ordering from Peak Origin. Eligible unopened products may be returned within 30 days after delivery for a refund, subject to the conditions below.
Eligibility for an unopened return
- Your return request must be submitted within 30 days after the tracking record shows delivery.
- The product must be unopened, unused, undamaged, and in its original sealed packaging.
- You must provide your order number and proof of purchase.
- The return must be authorized by us before it is shipped.
Because our products are ingestible wellness products, we cannot accept returns of products that have been opened, used, had their seal broken, or otherwise cannot be resold for health and safety reasons. This restriction does not limit any rights you may have where a product is defective, damaged, incorrect, unsafe, or otherwise covered by applicable law.
Damaged, defective, or incorrect orders
Please inspect your order promptly after delivery. If an item arrives damaged, defective, contaminated, expired, or different from what you ordered, contact us as soon as reasonably possible and within 30 days after delivery. Include your order number and clear photographs of the product, packaging, shipping label, lot number, and expiry date where applicable. Please keep the item and packaging until we provide instructions.
Where the issue is confirmed to be our error or a covered product defect, we will provide an appropriate replacement or refund and cover reasonable authorized return-shipping costs. We may not require the return of an item where returning it would be unsafe or impractical.
How to request a return
- Email twbusinesssupport@gmail.com with your order number and reason for the request.
- Wait for our return authorization and return instructions.
- Ship the approved return using a trackable service within 14 days after authorization.
Returns sent without authorization, sent to an address other than the address we provide, or sent cash-on-delivery may be refused. Do not return products to the manufacturer or fulfillment partner unless we specifically direct you to do so.
Return shipping and non-refundable amounts
For an eligible unopened return that is not caused by our error, the customer is responsible for return shipping. Original shipping charges, expedited-shipping charges, duties, taxes, and similar charges are non-refundable except where required by law or where the return results from our error. We do not charge a restocking fee for an eligible unopened return.
Refund timing
After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method, generally within 10 business days. Your bank or card issuer may require additional processing time. If more than 15 business days have passed after we approved your refund, please contact us.
Exceptions
Gift cards, promotional gifts, items marked final sale, and products purchased from another retailer are not returnable to Peak Origin, except where required by law. We cannot refund orders based solely on taste preference, individual results, or a change of mind after an ingestible product has been opened.
Order changes and cancellations
Contact us immediately if you need to change or cancel an order. We will make reasonable efforts to help, but orders cannot be changed or cancelled after they enter processing or are transferred to a fulfillment partner. If an order has already shipped, the applicable return rules above apply.
Consumer rights
This policy provides contractual rights in addition to any non-waivable rights available under applicable consumer-protection law. Nothing in this policy excludes, restricts, or replaces those rights.
Last updated: September 14, 2026